Privacy Policy

Who we are

Clinify (clinify.ca) is a practice management tool for therapists and clinics. It helps clinicians schedule appointments, share booking links with clients, and send invoices. This policy explains what information we collect and how we use it.

Information we collect

• Account information — your name and email address when you sign up, handled by our authentication provider (Clerk).
• Google account data — if you connect your Google Calendar, we store the email address of the connected account and an encrypted token that lets the app read your calendar availability and create or cancel appointment events. We do not access any other Google data.
• Apple Calendar credentials — if you connect Apple Calendar, we store your Apple ID email and an app-specific password you generate, both encrypted at rest. These are used only to create and cancel appointment events in your calendar. We do not access any other Apple account data. You can disconnect Apple Calendar at any time from Settings, which deletes the stored credentials.
• Practice data — client names, contact details, appointment times, and invoice details that you or your clients enter into the app.

How we use Google user data

Clinify's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we use your Google Calendar access only to:

• read your free/busy availability so clients can book open time slots,
• create calendar events when an appointment is booked, and
• update or remove those events when an appointment changes or is cancelled.

We never sell Google user data, never use it for advertising, and never share it with third parties except as needed to provide the service. You can disconnect your Google Calendar at any time from Settings, which deletes the stored token.

Where your data is stored

Data is stored on servers located in Canada. We follow the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA).

Video sessions

Video sessions run on Clinify's own self-hosted video server, located in Canada. Session audio and video are not routed through an outside video provider (such as Zoom or Google Meet), and sessions are not recorded or stored — the connection is live only, between you and your client.

Third-party services

We rely on a small number of service providers to run Clinify:

• Clerk — sign-in and account management
• Google Calendar API — calendar sync, as described above
• Apple CalDAV — Apple Calendar sync using Apple's CalDAV protocol with an app-specific password you control. Credentials are encrypted at rest and used only to manage your appointment events.
• Stripe — payment processing for invoices. When a client pays an invoice, payment details are handled directly by Stripe and are subject to Stripe's Privacy Policy. We do not store full card numbers.
• Resend — transactional email delivery (booking confirmations, invoices)

Data retention and deletion

We keep your data for as long as your account is active. If you delete your account or ask us to, we delete your data, including any stored calendar credentials. Disconnecting Google Calendar or Apple Calendar in Settings immediately removes the stored credentials.

Contact

For privacy questions or data deletion requests, contact us at support@clinify.ca.